Call Center Representative

Looking to TRADE UP to a better opportunity? Dilling Heating Cooling Plumbing and Electrical to find the best Call Center Representative in the area.

We are a Heating, Cooling, Plumbing and Electrical company in Charlotte, NC that has a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.

Compensation:

• $18 - $22/hour + $250 - $600 in weekly bonus potential!

Why YOU Should Join Our Team:

• Competitive Pay
• Full Benefits: Medical, Prescription, Dental, and Vision plans to keep you and your loved ones healthy. Disability & Term Life Insurance, plus matching 401k benefits. 
• Career Development: Ongoing training & development with clear pathways for growth.
• Paid Time Off: Paid Holidays & PTO to ensure you can recharge and enjoy life outside of work.

What YOU Will Do:

• Call customers from prior day for quality check
• Call maintenance customers and schedule visits
• Call on customer list to offer promotions
• Follow up on reviews positive and negative
• General inbound customer service

What We Need From YOU:

• Customer Service/Call Center: 1 year (Preferred)
• Service Titan experience is a plus
• Strong attention to details
• Conscientious, team player
• Desire to help serve customers
• Honesty, integrity, quality craftsmanship and a good attitude
• Must pass a background check and drug screen