Employee Services Generalist

Location: Western Carolinas (Western North Carolina / Upstate South Carolina)

Work arrangement: On-site

Reports to: Market Area President 

Employment type: Full-time

Compensation: $70,000.00 - $85,000.00 annually

About the role

We are seeking an Employee Services Generalist to support a scalable, decentralized Employee Services program at the regional level. With a People First focus, you will act as a business partner to market leaders and employees, ensuring every employee receives best-in-class support. You will perform hands-on work across talent acquisition, onboarding, benefits, total rewards, training and development, compliance, risk and safety, employee relations, performance management, communication, and acquisitions.

Key outcomes 

• Build and maintain strong relationships with employees at all levels to deliver Employee Services programs.
• Maintain 100% compliance with the Employee Services scorecard, including data integrity, accurate onboarding and offboarding, and location compliance.
• Help create and sustain a consistent new-hire onboarding experience across all locations.
• Ensure employees promptly receive all eligible services, including payroll, benefits, and career development.
• Support initial and ongoing training to reduce risk, promote safety, and protect the communities we serve.
• Manage bi-annual engagement surveys and lead follow-up initiatives.
• Help build and lead a Risk and Safety function at the regional level.
• Provide employee relations support, including de-escalation, resolution, and timely, compliant investigations.

Key responsibilities

• Serve as a first point of contact for employee questions on benefits, payroll, policies, and general HR matters.
• Coordinate talent acquisition support and new-hire onboarding, including paperwork, system access, and orientation.
• Maintain accurate employee records and HRIS data across hires, transfers, and separations.
• Support benefits administration, open enrollment, and total rewards communications.
• Assist with performance management, succession planning, and leadership development.
• Support offboarding, final pay coordination, and equipment return.
• Document employee relations concerns and escalate as appropriate.
• Measure HR process performance and recommend improvements for accuracy and efficiency.
• Help draft and update employee policies and handbook content.
• Ensure compliance with federal, North Carolina, and South Carolina employment laws and company policy.

Qualifications

• Bachelor's degree in Human Resources, Business, or a related field, or equivalent HR experience.
• Three or more years of HR generalist or employee services experience, including the full employee lifecycle.
• Ability to support employees at all levels with balance, empathy, and discretion.
• Working knowledge of FMLA, ADA, FLSA, and EEO principles.
• Experience supporting multi-site operations, including remote employees.
• Experience in high-volume or fast-paced environments such as contact centers.
• Proven ability to adapt to a rapidly growing team and build or improve HR processes.
• Experience developing managers and leadership training.
• Experience writing or revising employee handbooks and HR policies.
• Proficiency with HRIS and Microsoft Office; [specific system, e.g., UKG, ADP, Workday] preferred.
• Exceptional attention to detail and follow-through.

Preferred qualifications

• SHRM-CP or PHR certification.
• Familiarity with the Western North Carolina and Upstate South Carolina labor market.
• Experience building a risk, safety, or compliance program.

Personal attributes

• Motivated, confident, and calm under pressure.
• Methodical, highly organized, and detail-oriented.
• Empathetic and reassuring, with a strong commitment to serving people.
• Growth-minded, with a drive to keep learning and share best practices.
• High work ethic and consistent output.

Why join us

Apex Service Partners Southeast offers medical, dental, vision, 401(k)/IRA match, PTO, Holiday pay . We are committed to developing our people and investing in the communities where we live and work.

Equal opportunity statement

Apex Service Partners is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.